Frequently Asked Questions (FAQS)

Thank you for trusting Dikamar!

Since the beginning of our journey, we have committed to transforming any job into a unique experience.

To make your experience even better and more informed, we have created a set of quick answers to the most frequently asked questions from our customers.

About Dikamar®

Dikamar® is a Portuguese brand, recognised worldwide in the protective footwear and clothing sector, with a focus on safety, comfort and durability for demanding work environments. Dikamar offers a wide range of safety boots and protective clothing for sectors such as agriculture, the food industry, fishing and hunting, and construction.

With thirty years of experience since its foundation in 1995, the brand continues to evolve with a clear objective: to provide effective protection without compromising on comfort, helping professionals to carry out their work with greater safety and peace of mind.

Dikamar is a brand recognised worldwide for its high-quality safety boots and protective footwear. It also has its own range of workwear designed for demanding working environments.

Its products mainly include:

  • PU (polyurethane) boots developed using its proprietary Alpha AirTech® formula
  • PVC safety boots
  • Protective footwear with protective toe caps and insoles
  • Waders and fishing boots
  • Thermal clothing

Dikamar® has its own production facilities. All Dikamar® products are manufactured at its industrial sites in Portugal (Pombal, Leiria) and the USA (Ansonia, OH), enabling the company to oversee the entire production process and ensure high quality standards.

Take a look at our facilities here

Dikamar products are suitable for a wide range of professional sectors, such as agriculture and gardening, the food industry, fishing, construction and industry. In addition to these areas, our products can also be used for leisure activities.

Each model is designed to meet the specific requirements of its working environment, protecting the user from water ingress, falls or slips, and extreme cold.

Dikamar® Best Choices

The Alpha® and Alpha Trace® boot models are Dikamar’s most widely used boots in agricultural settings. These models are designed using Alpha AirTech® technology, Dikamar own formula, which ensures flexibility, high durability and thermal comfort down to -40°C - essential features for agricultural work that involves long hours in demanding conditions.

These models are certified to the EN ISO 20347:2022 O4+CI+SR and EN ISO 20345:2022 S5+CI+SR standards and meet the requirements of ASTM F2413-18, ensuring high standards of quality and safety.

The Eaglegrip® boot is one of Dikamar’s most widely used models in the food industry. Developed specifically for food processing environments, this boot incorporates Alpha AirTech® technology, which offers high flexibility, excellent durability and thermal comfort down to -30°C.

The Eaglegrip® also stands out for its safety and hygiene features, which are essential for this sector: a non-slip sole on surfaces with grease or liquids, resistance to oils, chemicals and solvents, and a design that is easy to clean and disinfect. These features make it particularly suitable for food processing industries.

The Alpha Trace® High Visibility S5 and Alpha IcePack® S5 boots are Dikamar’s most suitable models for fishing. Designed to stand out thanks to their orange colour, which makes them highly visible in dark environments and from a distance.

In addition to their colour, these models are the choice of fishermen around the world for their comfort and durability; they are non-slip and provide excellent thermal insulation down to -70°C thanks to Alpha AirTech® technology.

The Alpha® Safety S5 is Dikamar’s most suitable model for the construction and industrial sectors. Perfect for construction professionals, this is a flagship model in the Dikamar® safety range. It is manufactured using our exclusive Alpha AirTech® formula, ensuring long-lasting performance even in the most adverse conditions.

The Alpha® Safety S5 boot also stands out for its essential safety features for construction, including a protective toe cap and puncture-resistant insole, as well as a slip-resistant sole suitable for uneven, wet or debris-covered surfaces.

Safety Standards

Yes, many Dikamar® safety boots are compliant with EN ISO 20345, the European standard for protective footwear. Please check the specific boot model’s Data Sheet or Declaration of Conformity to confirm it meets the latest standards and the required safety category (such as S5, S4, S3).

These safety levels refer to specific protective features defined by the EN ISO 20345 standard for safety footwear:

  • O4: Non-safety footwear with no protective toe cap or midsole
  • SB- SB stands for Safety Basic, so it’s the lowest safety level of this standard. SB-rated footwear is slip-resistant and has a safety toe cap that protects your feet at 200J impacts.
  • S1- footwear has all the SB features, has a closed heel area, as well as an energy absorption heel, and is antistatic.
  • S2: Safety boots with a protective toe cap
  • S3: Safety boots with a protective toe cap and a puncture-resistant midsole
  • S4: Waterproof safety boots with a protective toe cap
  • S5: Waterproof safety boots with both a protective toe cap and a puncture-resistant midsole.

Choose the safety level of your boot based on the hazards you need protection against.

Maintenance and Care

Keep your Dikamar boots performing at their best with simple care habits. Follow our cleaning guide to maintain comfort, hygiene, and durability, helping you extend their lifespan and stay protected every day.

  • First care: At the end of each use, avoid leaving the boot dirty for too long. It will be exposed to waste and impurities, which will damage the life of the boot. You can quickly remove some dirt by tapping your feet, which will remove the most superficial and loose dirt.
  • Washing: You then need to wash the boots as effectively as possible. Use a hose to rinse the boots thoroughly. The pressure of the water will remove most of the dirt. Don't forget to rinse the sole of your boot well, it's on the underside of the boot where most of the dirt accumulates and where it's hardest to remove.
  • Interior lining: Regularly remove the insoles from your boots and wash them separately and leave them to dry naturally. Periodically replace the old insoles with new ones, but be careful to use the same model as the original.
  • Storage: Let your boots dry naturally, away from direct sources of heat or sunlight. The storage area should be dry, well ventilated and sheltered from the sun.

It depends on the type of boot you wear. Dikamar’s polyurethane boots (Alpha®, Alpha Trace®, Alpha IcePack®, Eaglegrip®) can last up to 4 times longer than a standard pair of PVC boots. Developed using Dikamar’s Alpha AirTech® technology, which ensures flexibility, high durability and thermal comfort in polyurethane boots. In addition, proper use and regular cleaning are required.

No, it is not possible to repair Dikamar boots. You could try sticking a patch onto the boot, but it will not adhere to the polyurethane or PVC and will not work. To ensure the required standards of safety and hygiene, particularly in professional settings, it is recommended that you replace the boots whenever they show significant wear and tear.

Orders and Payments

Start by selecting the product you are interested in. Choose your preferred size and colour, then add the item to your shopping cart. Next, fill in the fields with the necessary billing and shipping information and follow the payment instructions to complete your order.

You can create your account first, in the top right corner, by clicking on ‘Create account’ and then following the same process once you are logged in.

 

Dikamar® accepts payments by MB Way, Apple Pay, PayPal, and Credit Card. The order will only be dispatched after receipt of payment. Dikamar® guarantees the confidentiality and security of the data transmitted.

Yes, you can cancel your order. However, you cannot change your order once it has been paid for.

If you wish to cancel your order, please send an email to geral@dikamar.com stating your intention to cancel the order.

Dikamar does not have its own physical stores. However, Dikamar has a worldwide network of distributors who sell our products. Please do not hesitate to contact us to find out which store near you sells our products.

Returns and Exchanges

The deadline for returning orders is 30 days, counting from the day the customer receives the order. If, for any reason, the user is not satisfied with an order, the item may be returned within 30 days for an exchange or refund.

To make an exchange or return, please fill out the following form:

For further information or additional clarification, please contact Dikamar through the following channels:

In the case of returns, the refund will be made using the same payment method used for the order.

No, at the Dikamar online shop, returns and exchanges are free of charge. The free return policy applies only to the first return; if you wish to exchange an item for a second time, we will charge you for the delivery costs.

Shipping and Delivery

Dikamar® is committed to delivering the ordered items as soon as possible. The estimated delivery time is 3-5 working days for Portugal and Spain and 7-10 days for other countries.

Please note that some products may have a longer than usual delivery time.

However, delivery times may be slightly longer during the holidays and public holidays. The order is sent to the address that the user indicates at the time of ordering. The delivery address cannot be changed from the moment the order is shipped. All orders require a signature upon delivery.

The Dikamar online store has different shipping costs depending on the location of the customers. Please note the following explanation regarding shipping costs:

  • Orders to Portugal: Shipping is free
  • Orders to the Azores or Madeira Island: Shipping is free for orders over 100€. If the order is less than 100€, the cost is 15,92€.
  • Orders to Spain: Shipping is free for orders over 100€. If the order is less than 100€, the cost is 8,00€.
  • Orders for other locations: Shipping is free for orders over 100€. If the order is less than 100€, the cost is 15,92€.

Once your order ships, you should receive an email with tracking information.

If you don’t receive it, contact geral@dikamar.com or marketing@dikamar.com for assistance.

Yes, Dikamar® ships internationally/worldwide. However, our online store is only available for the following countries: Portugal, Spain, France, United Kingdom (Reino Unido), Germany, Italy, Ireland, Belgium, Netherlands, Switzerland, Greece, Sweden, Norway, Denmark, Finland, Poland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic/Czechia, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, Andorra, Canada and Marroco.

For non-EU countries in Europe and the rest of the world, customs fees may apply. Transport costs do not include any import taxes that may be charged on entry to the user's destination country.

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