In the event of a dispute, consumers may resort to an Alternative Dispute Resolution Entity for consumer disputes.

List of Alternative Dispute Resolution Entities for Consumer Disputes 
(under Law No. 144/2015, of September 8) 

   

GENERAL ARBITRATION CENTERS 

National Center for Information and Arbitration of Consumer Disputes 
Operates throughout the country, in areas not covered by another regional arbitration center 

  

Contacts CNIACC - National Center for Information and Arbitration of Consumer Disputes 
Rua D. Afonso Henriques, 1 4700-030 Braga 
Tel.: 253 619 107 
Email:  geral@cniacc.pt 
Website: www.cniacc.pt 

 

ALGARVE CONSUMER DISPUTE INFORMATION, MEDIATION, AND ARBITRATION CENTER 

Geographic area covered: Contracts entered into in the District of Faro. 

 

Contacts CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center 
Avª. 5 de Outubro, nº. 55, R/C Dtº. 8000-075 Faro, Portugal 

Tel.: 289 823 135 
Email: info@consumoalgarve.pt 
Website:  www.consumidoronline.pt 

  

CONSUMER DISPUTE ARBITRATION CENTER OF THE DISTRICT OF COIMBRA 

Geographical area covered: Contracts entered into in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. 

Contact details Postal address: Av. Fernão Magalhães, n.º 240, 1º - 3000-172 COIMBRA 
Tel.: 239 821 690 
Email: geral@cacrc.pt 
Website: www.centrodearbitragemdecoimbra.com 

  

 LISBON CONSUMER DISPUTE ARBITRATION CENTER 

 Geographical coverage: Contracts entered into in the Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, and Mafra 

 Geographical coverage: Contracts entered into in the Metropolitan Area of Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra, and Vila Franca de Xira. 

 
Contact details Postal address: Rua dos Douradores, 116, 2º - 1100-207 LISBON 
Tel: 218 807 030 
Email: juridico@centroarbitragemlisboa.pt  
Website:  www.centroarbitragemlisboa.pt 

  

PORTO CONSUMER INFORMATION AND ARBITRATION CENTER 

Geographical coverage: Contracts entered into in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde, and Vila Nova de Gaia. 

 
Contact details Postal address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto 
Tel.: 225 508 349 
Email:  cicap@cicap.pt 
Website: www.cicap.pt 

CONSUMER INFORMATION, MEDIATION, AND ARBITRATION CENTER 

(CONSUMER ARBITRATION COURT) 

Geographic coverage: Contracts entered into in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde. 

 
Contacts BRAGA: 
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 BRAGA 
Tel: 253 617 604 
E-mail: geral@ciab.pt 

 
VIANA DO CASTELO 
Interface de Transportes de Viana do Castelo, Avenida Humberto Delgado 

4900-317 Viana do Castelo 

Tel: 258 809 335 
Email: ciab.viana@cm-viana-castelo.pt 
Website:  www.ciab.pt 

MADEIRA CONSUMER DISPUTE ARBITRATION CENTER 

Geographical coverage Contracts entered into in the Autonomous Region of Madeira. 

 
Contact details Postal address: Rua Direita nº. 27 – 1º andar - 9050-405 Funchal 
Tel.: 291 215 070 
Email: centroarbitragem.srias@madeira.gov.pt 
Website: www.madeira.gov.pt/cacc/ 

   

 CONSUMER DISPUTE ARBITRATION CENTER  OF THE AVE VALLEY / ARBITRATION COURT 

 Geographical coverage: Contracts entered into in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho, and Vizela. 

 
Contact details Postal address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães   
Tel.: 253 422 410   
Email: triave@gmail.com   
Website:  www.triave.pt

 
Further information on the Consumer Portal  www.consumidor.pt